ReturnsWhat I can return and when?
(a) You receive a faulty or defective product
(b) You receive a product that is different from what you ordered
(c) You receive a product that looks different from how it appeared on the product page
(d) If the product does not fit well (size issues)
What products can NOT be returned?
(a) Items that have been worn, washed or soiled;
(b) Custom made products.
(c) Items that have been delivered to the customer more than a month ago.
Conditions for returning products
(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
To raise a dispute, please send an email to firstname.lastname@example.org. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund."