Help – Chappers

Quick Help

Frequently Asked Questions

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Simply click on the link provided or you can contact our support team to get the tracking details.

Can I change my order after placing it?

We process orders quickly, but if you need to make changes, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request.

What should I do if my package is delayed?

If your package is delayed beyond the estimated delivery date, please reach out to our customer support team. We’ll work with the carrier to resolve any issues and ensure your order reaches you.

What is your return policy?

We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 15 days for a full refund or exchange. Please ensure the product is unused and in its original packaging.

How do I initiate a return?

To start a return, log in to your account, go to “My Orders,” and select the item you wish to return. Follow the prompts to process return.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive your returned item. You’ll receive an email confirmation once your refund has been issued.

What are your customer support hours?

We’re available to assist you Monday to Saturday, from 11 AM to 7 PM IST. Feel free to drop us a message anytime, and we’ll get back to you as soon as possible.

We're Here to Help!

We believe in providing not just great products but also exceptional service. Whether you're here to track an order, manage your profile, or need assistance with a return, we're here to make your experience seamless and hassle-free.

Your Orders

Manage your orders

Return & Refunds

Manage return & refunds

Addresses

Manage your addresses

Account Setting

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